Site Terms, Conditions, and Policies
We are happy to answer any questions/concerns you may have that may not be covered here.
To reach us, please contact our customer service team at:
Return and Exchange Policy
SIZING ISSUES AND REPLACEMENTS
For sizing issues, contact us within 14 days after receiving your items using the contact form found on our homepage or at
Please Note: A production fee will be charged in addition to any incurred shipping/handling fees for size replacements since products are printed per order. The original item must be returned/delivered back to us undamaged and with its original packaging before a replacement will be considered for fulfillment.
Because of this reason, we encourage all customers to read the item descriptions, as there will be a reference to sizing if any deviation from standard sizes is known for the item(s).
MODIFY OR CANCEL YOUR ORDER
You have 24 hours after placing your order to make any changes or cancellations. Contact our customer support team at firstname.lastname@example.org
After 24 hours, it will be too late to make any changes to your order as it will already be in production. This includes any changes to the delivery address once an item has been marked as shipped.
EXCHANGE OF DAMAGED AND FLAWED ITEMS
We do our best to ensure product quality and order accuracy. In rare instances, you may receive a damaged item, poor-quality printing, or an incorrect product. When this happens, we’ll replace your purchase to ensure your 100% satisfaction.
If this happens to you, please contact our customer support at email@example.com
and send us clear photo documentation of your item, and its original packaging, with a brief description of the issue. For an exchange, an item must be unused and returned to with its original packaging. No return labels will be provided. Please contact us for the applicable return address.
*Note: Replacement products may take 5-10 business days to process. Any incurred shipping and handling costs for replacement exchanges are the responsibility of the customer.
ORDER NOT RECEIVED
If you haven't received your items 60 days after placing your order, please contact our customer support team at firstname.lastname@example.org, or contact us online.
We’re here to help, so don’t hesitate to reach out to us.
Once shipped, a tracking number is provided. If you receive an error message regarding your tracking information not showing within the USPS system, or the status of your package has not changed after (3+) days, your item IS in transit, however it may be delayed/routed due to weather or world events beyond our control. If an item is coming from outside the US, it will not show in the USPS system until it has made its way through US customs. Please also be aware, once it has entered the US, you may be notified that your tracking number has updated, and may defer from the original number provided to reflect its acceptance into the USPS system. If any of these apply to your order and you are having trouble tracking your item with the provided tracking number, please contact us with your name and order number at email@example.com and we will be more than happy to assist you with monitoring your package until it reaches its new home.
Because many of our products are made-to-order, we do not accept any returns, and no return labels will be provided.
You have 24 hours after placing your order to make any changes or cancellations as long as it has not yet been sent to production and/or has not been shipped. Please contact our customer support team at firstname.lastname@example.org with any questions or concerns.
After 24 hours, it may be too late to make any changes, or to cancel your order as it will already be in production.
If an item has been shipped and is in transit, it will not be considered for a return/exchange until it has reached its delivery destination. An item in transit cannot be cancelled. In some cases, at the sole discretion of Sploosh Spray Painting, an item may be considered for return/exchange once delivered, on a case by case basis.
No return labels or postage will be provided, and any/all costs/fees relative to returning an order will be the sole responsibility of the customer.
A returned item must be delivered unused with its original packaging, and assessed for any damage/defects in order to verify the reason of the return/exchange, and to determine liability of any flaws/damages were not incurred after the item was delivered/received before a refund can be processed. A re-stocking fee will be applied to returned items, which is subtracted from the total amount of the refund. All items must be returned unused and with their original packaging to Sploosh Spray Painting in order to be considered for a refund/exchange. Please contact us at email@example.com for the appropriate return address to send your item before mailing. If the item is "returned" to the wrong address, we are unable to assist with retrieving it and no return or refund claim can be acknowledged until we receive and process the item. *All shipping/handling costs involved with a return/exchange are the sole responsibility of the customer.
Please Note: We want to make sure you are nothing less than satisfied, so we’re more than happy to work with you and find a solution to make sure you’re happy with the outcome of your purchases. For issues regarding size or if your product arrived damaged, an exchange is available however any incurred shipping for an exchange will be the responsibility of the customer. Please refer to our “Exchange” policy.
Please contact our customer service team at firstname.lastname@example.org any further concerns or questions.